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To submit a help request and for questions or issues regarding hardware, software, networking, go to our help request form section. The best method to receive help is via our help request form. 

If you have a problem that requires immediate attention, call the CNS Help Desk at 512-232-1077

Requests for new employee hardware/software needs and office moves involving computer equipment, please submit no later than 2 weeks prior to the employee’s start date or office move. The more time/information supplied, the better the odds are all parties (facilities, IT, key department staff, etc) will be available to accommodate the need.

URGENT: Please note that Windows 7 will no longer be supported by Microsoft after Jan 2020 making it a huge risk on campus network.  The university does not allow any device running an operating system that the original manufacturer no longer supports.  If you wish to coordinate an upgrade from Windows 7 or have a machine that cannot be upgrades but must remain on the UT network, please submit a request via the help request form.

CHANGES TO EVENT SUPPORT: CNS IT AV support is not currently staged to provide dedicated support for events. We ask that you use the campus events team (https://facilitiesservices.utexas.edu/divisions/support/event-support-moving-services). These units are more than welcome to reach out to CNS IT via our help form if there is a need for network support or any other technical support required for the event.

CHANGES TO MANAGED MACHINES: Click here to see a list of changes that are being applied to managed machines according to Acceptable Use Policies, Security Requirements, Compromise Mitigation, etc.

ADMINISTRATIVE ACCESS: Please review the Administrative Access Matrix to get familiar with what administrative access to your machine actually entails.