Using the new CNS IT VOIP phone

It basically works the same as your older phones.  There are a few differences though given the technology at work.

DIALING:

1. You can pick up the receiver like you normally would and dial a number, wait a few seconds, and the phone will initiate the phone call.  
2. You can also avoid the pause at the end by immediately pressing the dial button on the phone itself.  

3. You can also dial the number before lifting the receiver.  As soon as you lift the receiver, the phone will behave just as if you hit the dial button.

 DIALING ON-CAMPUS NUMBERS:

1. Dial the person's five-digit phone number

DIALING OFF CAMPUS NUMBERS:

1. For anything local to Austin, you will dial 7 digits. Dialing 9 is not required.

2. Toll free numbers can be dialed pretty much any way you can imagine using just the 10-digit number, with a 1, or even with a 9 and a 1.  Take your pick. 

DIALING LONG DISTANCE:

To dial long distance numbers using the ITS long distance code you may have been assigned,

1. you must dial the number 8 first, by itself.
2. initiate dialing as described in the previous paragraph.  
3. Once the phone has made a connection to the ITS phone system directly, you will hear 3 beeps.
4. Dial your long distance code.
5. Wait for another dial tone.
6. Dial the actual number.

TRANSFERRING:

While in a phone call,

1. Hit the “Trans” button (located on the middle soft button near the bottom edge of the screen at the top of your phone).
2. Dial the new number (and hit the dial button at the end of the number to expedite the process
3. Inform the person you transferred to what's coming their direction.
4. Then hit the same button labeled "Trans" to pass off the call.

 BLIND TRANSFER:

1. While dialing the number, press the option labeled "Blind."
2. The original caller will be immediately passed off to the new number with no interaction on your part.

 VOICEMAIL SYSTEM ACCESS:

To access the voice mail system on your new phone, you can dial 864 (or V-O-I on the keypad, short for voice mail) and you will be prompted for a voicemail box and password.  Your voice mail box number will be your full 10-digit phone number (starting with 512) and your default password will be the same number.  

 *****Feel free to change the password once you get your new phone.  If you forget your password, let CNS IT know so that it can be reset.

RECEIVING VOICEMAIL:

The new system allows you to receive your voice via email.  You will get a message from the phone system itself with a brief note telling you the caller ID of the person who left you the message, the length of the message, and finally, the message itself attached to the email directly.  Be sure to avoid deleting the message before you listen to it!  The attached recording will be deleted as well!

NOTE: You can still leave voice mail messages on the new phone system.  This requires that you check it directly via your physical handset at your desk.  The email method allows you to have access to voicemail from any location, including your portable device.  For those of you who really want this, let CNS IT know and we will make the change.  

Email

Standardized E-mail Aliases

To give the dean's office a more professional image and to help people remember our e-mail addesses, each member of our staff has been assigned an "e-mail alias". This address is of the form:

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If your last name is unique in the dean's office, you also have a shorter alias of the form:

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These aliases do not replace or interfere with the e-mail address that you may have had for years and may have given to hundreds of people. Mail sent to your aliases will be routed to the mailbox where you're already reading your e-mail.

You are enouraged to use your standardized e-mail alias on business cards, on publications, and on web pages. Our computer support staff can configure your e-mail program so that your alias appears as the return address on your outgoing messages.